Our fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter. Helpful help desk software, the way it should be With legacy help desks Missed messages, unhappy team, and frustrated customers.
ServiceDesk Plus has been a great decision both functionally and financially for us. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently.
It has helped us manage our requests and keep our inventory under control with great ease. This has reduced the time and efforts of our Help desk project to adopt incident and change management. Another advantage compared to the other help desk ticketing software is, the simple and user-friendly interface.
The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department.
We just love it! We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. This help desk support software helps us in our daily operational activities.
It will handle tickets; it has assets and helps your IT-department to get structure and discipline! Arispe, Radiology Associates "Everything we want to do with IT ticketing system at Radiology Associates is running through ServiceDesk Plus - service desk, asset management, project management.
ServiceDesk Plus is ticking all the boxes for us. I am percent a customer for life.
PROJECT PLANS HELP DESK In preparation for the July go-live for the Statewide Management, (SMART) the Sunflower Project has started to plan and set up the SMART help desk. Mary Vanatta, Sunflower Project Transition and Help Desk Lead explains that “The vision of the SMART help desk is to provide end users prompt, professional support. Welcome to Angels Online Help Desk, where you can ask questions and receive answers from the public community of ANGELS - people share similar vision and mission of helping others and making this world a better place. Help Desk. Get in touch to request a demo, sign up for a free training webinar or simply to ask a question. Our support staff is here to help.
We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information. The ticket workflows and automation help us reduce complexity and resolve issues faster. I know what is in the queue and confident that I haven't forgotten any shoulder tap requests.
This helps us in audit operations. The team has also been able to take advantage of the easy reporting mechanism to get advanced analytics on their service desk operations which allowing us to enhance our performance. There are very few tasks that fall short due to our busy work schedules.
Communication plays a big part in our duties and ServiceDesk Plus has helped us tremendously. It's easy to use and quick to learn. It's got many features other help desk ticketing system don't have. My hats off to the team for making the best software I have ever used.
I love how this has made my day-to-day tasks easier to manage and I don't forget the requests my clients want.
It is also a great helpdesk support software to keep in contact and keep my clients updated at every step. I also love the solutions area. I use this as my notes storage, I can either let the client see it or keep it internal. We have been using ServiceDesk Plus for years for all our help hesk, facilities, and purchasing needs.
I love this software ServiceDesk Plus saves us valuable resources on our exchange server. Using the reporting functions of ServiceDesk Plus has helped us track productivity and streamline some of our processes. The push notifications have helped us stay on top of our tickets.
We track ticket progress and update them on the go. We're simply more proactive these days without the hassles.8+ years in a technical project management, Help Desk management, or consulting services profession years in a help desk tier 2 support environment High degree of competency and experience with project management including: issue and risk identification and management, tracking dependencies and milestones, and communication of overall.
PROJECT PLANS HELP DESK In preparation for the July go-live for the Statewide Management, (SMART) the Sunflower Project has started to plan and set up the SMART help desk. Mary Vanatta, Sunflower Project Transition and Help Desk Lead explains that “The vision of the SMART help desk is to provide end users prompt, professional support.
Executives track project portfolios at a higher level and get strategic insight. The Marketing team plans and reviews the marketing schedule Product Managers roadmap out releases, and new product plans. Oct 04, · Browse 1 help desk, project, and tickets plugins, code & script from $ All from our global community of web developers.
Entry Software Project Management Software - Help Desk Software. IT departments are avchieving great success with a combined system.
The University of Louisiana at Lafayette Enterprise Resource Planning (ERP) project is more than a simple installation and implementation of new mission-critical systems and software for the University of Louisiana at Lafayette.
The project will provide and facilitate the following.